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Every day I spend my time trying to help people fix their IT problems. Sometimes there are days, when the solution creates a range of issues all on its own. Or a user loses all of their work from the day (usually due to the fact they didn't save it).
When things like that happen you feel like shit. You understand that they may have lost a days worth of emails but the reality is (and if they knew how to fix computers themselves) that what you did had to be done to get the primary issue fixed. Everything you have lost is unfortunately collateral damage.
It's worse when you see them call back, know they hear your voice and hang up on you. I get why your angry.
It's days like these when you take a look at yourself, tell yourself what's done is done. Now suck it up like a big girl and get on with your day.
Mel, that would so annoy me. Lossing a tiny bit of data is but a nano-speck of the problems going on in this work. People get so mad and don't care that you're 'trying to help'. Jeez - I would find it hard to hold my tongue.
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Exactly Muzz you get me, my IT world sister.
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